Privacy & Our Terms

These terms cover the website and related services worldwide. Delivery services are provided by Amp Wellbeing and shipped by specified courier service or Royal Mail.

​For information about all orders, enquires or complaints, please contact Customer Service at support@ampwellbeing.co.uk. Our office hours are Monday-Friday 9:30am-4pm.

The website and related services (including any applications which allow you to buy our products from us on mobile devices) are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our websites (“Terms”). Please read the Terms carefully before placing any orders, we recommend you should keep a copy of the Terms for future reference.

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Amp Fitness Ltd, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Amp Fitness Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Amp Fitness Ltd and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

You may, for your own personal, non-commercial use only, do the following; retrieve, display and view the Content on a computer screen. but such use is limited and does not include the right to:

• use the website in any way which may prejudice or damage our reputation or that of Amp Wellbeing.
• use the website for any commercial or business purposes;
• take any action that may impose an unreasonable burden or load on our infrastructure.
• you must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Amp Fitness Ltd.

Please note that these Terms do not affect your statutory rights as a Consumer. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

We may change, withdraw, or suspend access to the website (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

The website may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.

Any material that you upload to the website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. We also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy..

We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the website and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the website. We have the right to remove any material or posting you make on the website at our sole discretion.

Whilst Amp Fitness Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

Please read all these terms and conditions. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

​Website means our website www.ampwellbeing.co.uk on which the Goods are advertised.

​The description of the Goods is as set out in the Website or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. We can make changes to the Goods which are necessary to comply with any applicable law or safety  requirement. We will notify you of these changes.

​All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock, the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the Products you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.

When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorized use of your account.

You will only be charged for products once they have been dispatched for delivery.

We will store a record of your transactions for a minimum of one year.

We will use a selection of methods as appropriate to the goods to send parcels in the UK, and a selection of methods for EU and international shipping. ​Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. 

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of the Order.

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

If you are not totally satisfied with your purchase, subject to our Terms and Conditions, you can cancel your order for whatever reason within 14 days from date of receipt and in perfect original saleable condition with the original packaging. We will try our best to ensure your return is processed as quickly as possible but please note this may take around 5-8 working days from receipt of your parcel. Return postage is to be covered by the customer and we do recommend using a trackable returns service.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision by email to support@ampwellbeing.co.uk listing your name, order number, the product you wish to return and the reason for that return. You do not need to wait for a reply before returning.

Then please post your goods back to us within 14 days (30 days for international shipments) including your name and order number and reason for return inside the package.

Returns Address : Amp Wellbeing, Tarlu 3PL, 17 Factory Road, Poole, Dorset, BH16 5SN.

If approved, your refund (if the goods are returned in the original packaging in unused, perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from receipt of parcel before the refund is completed.

We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

If you have any further questions, please don't hesitate to contact us at support@ampwellbeing.co.uk.

We are IOSS registered (Import One-Stop Shop), which means:

1. All VAT and duties on orders under €150 (inclusive of product and shipping costs) are calculated and collected at the point of purchase for EU customers. No further payment for VAT or duties will be required upon delivery of your parcel.
2. For orders over €150, our IOSS registration does not cover import duties or taxes. In such cases:

For customers outside the UK and EU, your order may be subject to additional import duties and taxes, including VAT, which are incurred once a shipment reaches your destination country. These costs are:

• The responsibility of the customer and are not included in your order total.
• Determined by your country’s local customs policies, which may also cause delays in delivery.

Please note that Amp does not accept responsibility for additional duties and taxes that are incurred if they are applied when shipping outside of the United Kingdom and are your responsibility as the customer.

The estimation of customs fees and duties may vary depending on the laws and regulations of your country. We do not provide exact figures for these fees. It is your responsibility to contact your local customs office or relevant authorities for accurate information.

Customs processing can cause delays in the delivery of your order. We have no control over these processes, and we cannot guarantee delivery times. Please consider this when placing an order.

Customs Documentation: You must provide accurate and complete information when placing an order, including the recipient's name, delivery address, and other necessary details. Any inaccuracies in this information may result in customs clearance issues and additional charges.

We will accurately declare the contents and value of your shipment on the required customs documentation. Falsifying this information is illegal and can lead to severe consequences.

Unpaid Fees: In the event that you refuse to pay the customs fees and duties required to release your order, it may be returned to Amp Fitness Limited or else destroyed. You will be responsible for any return shipping costs and fees associated with the return.

Non-Delivery: If your order is not delivered due to customs issues and is returned to Amp Fitness Limited, we will refund the purchase price, excluding shipping costs and any customs-related fees we may incur.

Compliance: It is your responsibility to comply with the customs laws and regulations of your country. Amp Fitness Limited is not liable for any legal consequences resulting from non-compliance.

If you have any questions or concerns regarding customs fees and duties, please contact our customer support team at support@ampwellbeing.co.uk.

All Content included on the Website, unless uploaded by Users, is the property of Amp Fitness Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. All such rights are reserved.

By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content including our Software and all HTML and other code contained in this Site without the owner's prior written permission.

The AMP trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, prints which appear on the products on the website or their packaging, whether registered or unregistered are ours and are protected by applicable trade mark laws around the world. All rights are reserved.

All other intellectual property in or connected to the website, our products, or any related packaging, stationery, marketing material, or in any other way are either ours or licensed to us and such rights are protected by the applicable laws around the world.

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

​We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, Amp Fitness Ltd accepts no liability for any of the following:

​a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

b. loss or corruption of any data, database or software;

c. any special, indirect or consequential loss or damage.​

​By placing an order you agree and understand that we may store and process your personal data in accordance with our Privacy Policy. For details on how we use cookies, the type of information we collect, how we use your information and under what circumstances we disclose information, please see our Privacy Policy and Cookie Policy.

​You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

​These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

​The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

​If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

​Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

​Amp Fitness Ltd is a company incorporated in England and Wales with registered number 13613469 whose registered address is 5 Brayford Square, London, E1 0SG and it operates the Website www.ampwellbeing.co.uk. The registered VAT number is 413579589.

Amp Wellbeing takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

​This privacy policy applies only to the actions of Amp Fitness Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media website.

For purposes of the applicable Data Protection Laws, Amp Fitness Ltd is the "data controller". This means that Amp Fitness Ltd determines the purposes for which, and the manner in which, your Data is processed.

​In running our business, we may collect and process the following Data, which includes personal Data, from you:

a. name;

b. contact Information such as email addresses and telephone numbers;

in each case, in accordance with this privacy policy.

​We collect Data in the following ways:

a. data is given to us by you; and

b. data is collected automatically.

Data that is given to us by you, such as when you register for information or an account, contact us, enter a competition or survey through the website or a social media channel, when you elect to receive marketing information or you make a purchase.

​We only collect basic personal data about you which does not include any special types of information or location based information.

To the extent that you access the Website, we will collect your Data automatically, for example, we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with

which you access the Website and the way you use and interact with its content.

​We will also collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

​Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. improvement of our products / services;

c. transmission by email of marketing materials that may be of interest to you;

d. contact for market research purposes which may be done using email, telephone, or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

13. We may use your Data to show you Amp Fitness Ltd adverts and other content on other websites. If you do not want us to use your data to show you Amp Fitness Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

​In order to make certain services available to you, we may need to share your personal data with our employees and some of our service partners. This may include delivery partners to make sure your order through the website gets shipped out to you.

​We only allow service providers to handle your personal data when we have confirmed they apply appropriate data protection and security controls.

We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.

b. we store your Data on secure servers.

 Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail

address: hello@ampwellbeing.co.uk.

​If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get

Safe Online is supported by HM Government and leading businesses.

​Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. We are required by UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years, after which time it will be destroyed. 

​Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

hello@ampwellbeing.co.uk.

​If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's

Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

​It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You

are advised to read the privacy policy or statement of other websites prior to using them.

​Amp Fitness Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Amp Fitness Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

​We may also disclose Data to a prospective purchaser of our business or any part of it.

 In the above instances, we will take steps with the aim of ensuring your privacy is protected.

​This Website may place and access certain Cookies on your computer. Amp Fitness Ltd uses Cookies to improve your experience of using the Website and to improve our range of products. Amp Fitness Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

 Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Amp Fitness Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

​We use strictly necessary cookies which are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

​We also use analytical and functional cookies which allow us to recognise and count the number of visitors and to see how visitors move around our website

when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

​These are also used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.

​Targeting cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

​You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

​You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

​

​You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

​If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the

validity and enforceability of the other provisions of this privacy policy will not be affected.

​Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

 This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

​Amp Fitness Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted

the terms of the privacy policy on your first use of the Website following the alterations.

​For any questions, please contact us by email at hello@ampwellbeing.co.uk.