Privacy & Our Terms

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If you are not totally satisfied with your purchase, subject to our Terms and Conditions, you can cancel your order for whatever reason within 14 days from date of receipt and in perfect original saleable condition with the original packaging. We will try our best to ensure your return is processed as quickly as possible but please note this may take around 5-8 working days from receipt of your parcel. Return postage is to be covered by the customer and we do recommend using a trackable returns service.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision by email to support@ampwellbeing.co.uk listing your name, order number, the product you wish to return and the reason for that return. You do not need to wait for a reply before returning.

Then please post your goods back to us within 14 days (30 days for international shipments) including your name and order number and reason for return inside the package.

Returns Address : Amp Wellbeing, Tarlu 3PL, 17 Factory Road, Poole, Dorset, BH16 5SN.

If approved, your refund (if the goods are returned in the original packaging in unused, perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from receipt of parcel before the refund is completed.

We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

If you have any further questions, please don't hesitate to contact us at support@ampwellbeing.co.uk.

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​You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

​These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

​The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

​If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

​Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

​Amp Fitness Ltd is a company incorporated in England and Wales with registered number 13613469 whose registered address is 5 Brayford Square, London, E1 0SG and it operates the Website www.ampwellbeing.co.uk. The registered VAT number is 413579589.

Amp Wellbeing takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

​This privacy policy applies only to the actions of Amp Fitness Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media website.

For purposes of the applicable Data Protection Laws, Amp Fitness Ltd is the "data controller". This means that Amp Fitness Ltd determines the purposes for which, and the manner in which, your Data is processed.

​In running our business, we may collect and process the following Data, which includes personal Data, from you:

a. name;

b. contact Information such as email addresses and telephone numbers;

in each case, in accordance with this privacy policy.

​We collect Data in the following ways:

a. data is given to us by you; and

b. data is collected automatically.

Data that is given to us by you, such as when you register for information or an account, contact us, enter a competition or survey through the website or a social media channel, when you elect to receive marketing information or you make a purchase.

​We only collect basic personal data about you which does not include any special types of information or location based information.

To the extent that you access the Website, we will collect your Data automatically, for example, we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with

which you access the Website and the way you use and interact with its content.

​We will also collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

​Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. improvement of our products / services;

c. transmission by email of marketing materials that may be of interest to you;

d. contact for market research purposes which may be done using email, telephone, or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

13. We may use your Data to show you Amp Fitness Ltd adverts and other content on other websites. If you do not want us to use your data to show you Amp Fitness Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

​In order to make certain services available to you, we may need to share your personal data with our employees and some of our service partners. This may include delivery partners to make sure your order through the website gets shipped out to you.

​We only allow service providers to handle your personal data when we have confirmed they apply appropriate data protection and security controls.

We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.

b. we store your Data on secure servers.

 Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail

address: hello@ampwellbeing.co.uk.

​If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get

Safe Online is supported by HM Government and leading businesses.

​Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. We are required by UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years, after which time it will be destroyed. 

​Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

hello@ampwellbeing.co.uk.

​If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's

Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

​It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You

are advised to read the privacy policy or statement of other websites prior to using them.

​Amp Fitness Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Amp Fitness Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

​We may also disclose Data to a prospective purchaser of our business or any part of it.

 In the above instances, we will take steps with the aim of ensuring your privacy is protected.

​This Website may place and access certain Cookies on your computer. Amp Fitness Ltd uses Cookies to improve your experience of using the Website and to improve our range of products. Amp Fitness Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

 Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Amp Fitness Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

​We use strictly necessary cookies which are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

​We also use analytical and functional cookies which allow us to recognise and count the number of visitors and to see how visitors move around our website

when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

​These are also used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.

​Targeting cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

​You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

​You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

​

​You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

​If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the

validity and enforceability of the other provisions of this privacy policy will not be affected.

​Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

 This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

​Amp Fitness Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted

the terms of the privacy policy on your first use of the Website following the alterations.

​For any questions, please contact us by email at hello@ampwellbeing.co.uk.