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When will my order be shipped?
All orders are processed within 2–3 business days (excluding weekends and holidays). You’ll receive a confirmation email when your order is placed, and another when it has been shipped.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking to update.
What if my order hasn’t arrived?
If your order hasn’t arrived within 5 days of receiving your shipping confirmation, contact us at support@ampwellbeing.co.uk with your name and order number so we can investigate.
How are shipping costs calculated?
Shipping costs and delivery times are calculated at checkout based on the size and weight of your order and delivery location.
Do you ship internationally?
Yes, we ship internationally. Delivery times and fees will vary depending on your location.
Can I return my order?
Yes, you can cancel and return your order within 14 days of receipt (30 days for international orders), as long as it’s in original, unused, saleable condition with packaging.
How do I start a return?
Email support@ampwellbeing.co.uk with your name, order number, product to return, and reason. You do not need to wait for a reply before posting the item back.
Where should I send my return?
Returns Address:
Amp Wellbeing
Tarlu 3PL
17 Factory Road
Poole, Dorset
BH16 5SN
Do I need to pay for return shipping?
Yes, return postage is your responsibility. We recommend using a tracked service.
When will I receive my refund?
Refunds are usually processed within 5–8 working days after we receive your returned parcel. Funds will be returned to your original payment method within a week of approval.
Can you deduct money from my refund?
Yes, if items are returned in less than perfect condition due to unnecessary handling, we may reduce your refund to reflect the loss in value.
What if my item is faulty?
Please contact support@ampwellbeing.co.uk with a description and photos of the issue. We’ll arrange a return label and send you a replacement item.
Do I have to pay import duties?
Yes, you may be charged VAT or customs fees depending on your country’s regulations. These are the customer’s responsibility.
Are customs fees included in my order total?
For EU orders under €150, VAT and duties are collected at checkout through our IOSS registration, no extra charges on delivery. For orders over €150 and all non-EU destinations, additional customs fees may apply on arrival.
What happens if I don’t pay customs charges?
Your order may be returned or destroyed. We’ll refund your item price only (not shipping/customs fees) and deduct any return costs.
Can customs delay delivery?
Yes. Customs processing can delay your delivery. We have no control over these timelines.
